All Returns

  • A Return Materials Authorization (RMA) number is required for all returns.
  • An RMA number is valid for 30 days from the date of creation.
  • The RMA number must be visible on all returns. Do not write on the original product box.
  • Mobile Computer Solutions, Inc does not accept returns of print heads, barcode media, software, or service contracts.
  • All returns are subject to a restocking fee.
  • Customer is responsible for freight costs when returning product.
  • Supplier products that are discontinued or obsolete do not qualify for a return.
  • Customers ultimately are responsible for the condition of the returned items.

Non-DOA

  • No open-box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, I.e., written RMA numbers. All products must be double (over) boxed.
  • Product must be returned in the original manufacturer's packaging, both inside and outside. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as customers received them.
  • Customers have 30 days from date of invoice to request a non-DOA return.
  • Non-DOA configured or custom products may not be returned.
  • Products that show signs of use (I.e., powered on or tested) are not returnable to Mobile Computer Solutions, Inc as non-DOA.
  • If the product is tested and the problem is not duplicated, there may be a “No Problem Found” fee charged to the customer.

For any questions or concerns related to products, orders, or shipping, please visit our contact page